Infonic AI Chatbot Refund Policy
Last updated: September 20, 2026
This policy applies to paid Infonic AI Chatbot subscriptions. The free plan has no subscription charge and therefore is not eligible for a refund.
14-day money-back guarantee
If you are not satisfied with your first paid Infonic AI Chatbot subscription purchase, contact us within 14 days of the initial payment and request a refund. Subject to this policy, we will issue a full refund of that initial subscription payment.
Renewal payments
Subscription renewals are generally non-refundable because service access and account resources remain available for the new billing period. If you forgot to cancel and have not meaningfully used the service after renewal, contact us within 7 days of the renewal. We will review the request fairly but cannot guarantee a refund.
Cases that may not qualify
We may decline a refund where an account has materially used the service during the relevant period, violated the Terms of Service, abused plan or usage limits, previously received a refund for the service, or submitted a request outside the periods above. This does not affect any non-waivable rights available under applicable consumer law.
How to request a refund
Email support@infonicai.com from the address associated with your account. Include your order number from the Lemon Squeezy receipt and a brief description of the request. Never email full payment-card details.
How refunds are processed
Approved refunds are processed through Lemon Squeezy, our Merchant of Record, to the original payment method. Bank and payment-network processing times vary; an approved refund typically appears within 5–10 business days, but some providers may take longer.
Cancellation
You may cancel a paid subscription through the customer portal. Cancellation prevents future renewals and normally leaves paid features active until the end of the current billing period. Deleting the WordPress plugin or disconnecting a website does not automatically cancel a paid subscription.
Chargebacks
Please contact us before initiating a chargeback so we can investigate billing issues promptly. Nothing in this section limits rights provided by applicable law or your payment provider.
Contact
Refund questions can be sent to support@infonicai.com.
