Infonic AI Chatbot Terms of Service
Last updated: September 20, 2026
These Terms of Service (“Terms”) govern your access to and use of Infonic AI Chatbot, a hosted artificial-intelligence chatbot service operated by InfonicAI (“Infonic AI”, “we”, “us”, or “our”). By creating an account, connecting a website, using the free plan, or purchasing a subscription, you agree to these Terms.
1. The service
Infonic AI Chatbot lets you select website content, upload supported documents, create a knowledge base, and make an AI chatbot available through the Infonic AI WordPress plugin or an embed provided for other websites. The chatbot uses the content associated with your website to answer visitor questions. Features may vary by plan.
2. Accounts and connected websites
You must provide accurate account and website information and keep your credentials and API keys secure. You are responsible for activity performed through your account and for ensuring that you are authorised to connect each website and submit its content. Each chatbot, knowledge base, settings, and usage record is associated with its connected account and website.
3. Free and paid plans
A free plan may be available without a payment card. Free and paid plans have limits and feature entitlements, including limits relating to websites, indexed content, uploaded documents, messages, branding, lead capture, and other functionality. Current limits and prices are shown on the Infonic AI Chatbot pricing page and may change prospectively. Attempts to bypass plan limits, usage controls, or required branding are prohibited.
4. Subscriptions and billing
Paid plans are recurring subscriptions processed by Lemon Squeezy, our Merchant of Record. Unless stated otherwise at checkout, subscriptions renew automatically until cancelled. You may cancel through the customer portal; access to paid features normally continues until the end of the paid billing period. Taxes, invoices, payment methods, and payment processing are handled under the checkout and Merchant of Record terms shown at purchase.
5. Your content and permissions
You retain ownership of the pages, posts, documents, website information, and other material you provide (“Customer Content”). You grant us a limited permission to host, process, divide into searchable sections, create embeddings from, and transmit relevant excerpts of Customer Content to our service providers only as needed to operate, secure, and support your chatbot.
You must not submit content that is unlawful, infringes intellectual-property or privacy rights, contains data you are not authorised to process, or is intended to compromise or manipulate the service.
6. Visitor messages and lead capture
If you place the chatbot on a website, you are responsible for giving visitors appropriate notice about its use and for having a lawful basis for processing visitor messages and any contact details they choose to submit. Optional lead capture and unanswered-question features may store a visitor’s question and email address for follow-up by the website owner. You must use that information lawfully and only for appropriate follow-up.
7. Acceptable use
You may not use the service to distribute spam, malware, illegal or hateful material; impersonate another person or organisation; violate third-party rights; probe or disrupt the service; automate abusive traffic; extract another customer’s data; or use the chatbot for decisions that require qualified professional judgment without appropriate human review. We may rate-limit, suspend, or terminate use that threatens the service, violates these Terms, or creates legal or security risk.
8. AI-generated responses
AI-generated responses may be incomplete, inaccurate, or unsuitable. Retrieval from your knowledge base reduces but does not eliminate that risk. You are responsible for reviewing your content, chatbot instructions, fallback message, and how the chatbot represents your organisation. The service is not a substitute for medical, legal, financial, or other professional advice.
9. Availability and service changes
We work to keep the service available but do not guarantee uninterrupted or error-free operation. Maintenance, hosting failures, third-party provider failures, security events, and circumstances outside our control may affect availability. We may add, change, or discontinue features and will provide reasonable notice when a material change adversely affects a paid subscription.
10. Suspension, cancellation, and deletion
You may stop using the free plan or cancel a paid subscription at any time. We may suspend or terminate an account for a material breach, non-payment, abuse, security risk, or unlawful use. You may request account deletion. Deletion removes associated content and trained data from active service systems, subject to limited retention required for security, legal compliance, dispute resolution, or backups.
11. Intellectual property
These Terms do not transfer ownership of your Customer Content. Infonic AI and its licensors retain all rights in the service, software, interfaces, branding, and documentation. You may not copy, resell, reverse engineer, or create an unauthorised competing service from protected parts of the service except where applicable law expressly permits it.
12. Disclaimer and limitation of liability
The service is provided “as is” and “as available” to the extent permitted by law. We disclaim implied warranties to the extent legally permitted. To the maximum extent permitted by law, Infonic AI will not be liable for indirect, incidental, special, consequential, or lost-profit damages. Our total liability arising from the service will not exceed the amount you paid for the service during the three months immediately before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot legally be excluded.
13. Changes to these Terms
We may update these Terms as the service changes. We will update the date above and provide appropriate notice of material changes. Continued use after an updated version becomes effective constitutes acceptance of the revised Terms.
14. Contact
Questions about these Terms can be sent to support@infonicai.com.
